RETURNS
If for any reason you are not satisfied with your purchase, you can return the products within 14 days from the order delivery date and you can choose between an item change or a refund.In order for a return to be accepted
In order to accept a return, all products must be in perfect condition with tags and original packaging.
Returns are not accepted on made-to-order products and for products that have "NON-RETURNABLE" in their description.
The Monroe Store reserves the right to refuse returns that are not authorized and/or not shipped in accordance with the return terms detailed online and in the instructions accompanying each order. In the case of unauthorized or unacceptable returns, products will be returned to the shipping address of the original order.
CHANGE PRODUCT
You have the possibility to change the product you received with another one of equal value to the price you have already paid or with an additional price if you wish. Any damage suffered by the product during its return to us is solely your responsibility.
Product returns are made after telephone consultation with us.
REFUND
Refunds are made immediately once the returned items are received and inspected. Refunds are made the same way the payment was made. Processing time varies by bank.
Refunds are not possible on discounted items. In case you wish to exercise the right of withdrawal from the transaction.
In case you want to withdraw the product, please call us at 22710 26637 or send an email to info@monroestore.gr so we can inform you about the refund procedure.
You have the right to return the product without reason and request the payment of the price you paid within fourteen (14) days of receipt of the product pursuant to Law 2251/1994. Receipt is considered to be the day you or a third person indicated by you acquired physical possession of the products.
By exercising the withdrawal, you are obliged to return the product to us, specifically to the address Paspati 9, Chios TK 82100 in the excellent condition in which it was delivered to you and within the same period we are obliged to return to you any sums you have paid us (value of returned product and costs of original shipment) using bank deposit.
We will withhold the refund of the amounts you have paid us until we receive the product to be returned.
You are not entitled to withdrawal in the cases of 3IB of Law 2251/1994 and in any other case provided for by the law or this in accordance with the law.