- In case the customer is not satisfied with a product or received a different product from the one he ordered, he has the right to return it within 7 days from the date of purchase.
- The condition is that it has not been opened or used and is in the perfect condition that it was received in its complete packaging.
- In case it is not returned, during the above period of time the company is entitled not to accept the return and therefore to refuse the replacement.
- The shipping costs are borne by the customer in every case of return and the only exception is the case where the customer received a different product or quantity from the order.
- After checking the product by the company and finding that it meets the above conditions, the value of the product is returned to the customer.
- In all cases, the return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. DAT, Retail Account, etc.)
- Cancellation of a confirmed order without any charge to you is accepted only until the moment we inform you by e-mail about its dispatch. If the cancellation is made after the shipment of the order has started, then you are responsible for the shipping costs.
- Regarding the cancellation of your confirmed order, you will need to send us an email to info@monroestore.gr in which you will inform us that you wish to cancel as well as the ID of the order before it is sent by us.
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